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Lois Thomson Bowersock's avatar

Ok... I've been there. Only I generally get that far on the phone, and right in the middle of the conversation, the line goes dead.... bbbzzzzzzzzzzzz Start all over to go through the whole run around again.

One time, I got so ticked off by the whole ordeal that I sent the president of a major telecommunications company an invoice for my time, which was billed at my going rate! The invoice ended up being for a substantial amount, and it was based 100% on how much time I had to waste trying to correct an error that his company had made on my account. He didn't reply to me and he didn't pay my invoice. I guess it was "Ok for he but not for me."

Interesting post, Matt. Obviously, it struck a nerve with me.

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